Hiring the wrong people and keeping people too long.Gracefully saying no comes into play here again as well. Learn how to master setting agendas, from the initial meeting to all subsequent steps. You’re the pro, but the clients are the hosts. Allowing the client to control the process.One of Richardon’s mottos is “Always exceed expectations.” Putting this into practice will help you build credibility and trust.Train your team about what exactly it looks like for your firm to exceed expectations, and have the courage to say no to clients when necessary. ![]() You can refer big clients to better-suited firms or even local builders’ organizations. In fact, it can sink the boat, so to speak. Big isn’t necessarily better, Richardson says.
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